Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding parts of Asia and remote areas):

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD
• Free Shipping:
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

Please note that delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

Easy 3-Step Return Process

Step 1: Initiate Your Return/Exchange

Email our parent-friendly support team at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return (helps us improve!)
• Whether you prefer a refund or exchange

Email Template:
Subject: Return/Exchange Request for Order #[Your Order Number]

Hello Tiny Trends Baby Team,

I’d like to request a [return/exchange] for my recent order:
Order Number: [Insert]
Item(s): [Product Name, Size, Color]
Reason: [Too small, wrong color, etc.]
I prefer: [Refund to original payment method / Exchange for

Sale!

Quick View

Kids Shoes

(+) People People Shoes ACE Kids

$55.00 Original price was: $55.00.$38.50Current price is: $38.50.

]
Shipping Address: [Your Name] [Your Address]

Thank you,
[Your Name]
[Your Email]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

• Include all original tags and packaging
• Securely package items to prevent damage
• Ship to: Baby Clothing Shop, 260 Park Avenue, Pooler, US 31322

📦 Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Step 3: Processing

Allow 3-5 business days for processing after we receive your return. You’ll receive email confirmation when complete.

Refund Details

Once approved:

• Timing: Refunds process within 3-5 business days after we receive your return. Allow additional time for your bank/PayPal to post the credit (typically 3-10 business days).
• Method: Refunds go to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Amount: Original item cost minus any shipping fees (unless return is due to our error).

Exchange Details

For exchanges:

• We’ll ship your new item once we receive the return
• Price differences will be charged/refunded as needed
• Free shipping applies to exchanges over $50

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Body Suits
• Hats/Mittens
• Leggings/Socks
• Swimwear

These items may only be returned if defective or incorrect. Diaper bags and accessories must be in original packaging with tags attached.

International Returns

For our global customers (excluding parts of Asia and remote areas):

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Please mark as “Returned Goods” to avoid additional charges

Questions?

Our caring customer service team is here to help at [email protected]. We typically respond within 24 hours (except weekends).