Welcome to Tiny Trends Baby’s FAQ section! We’re here to make your shopping experience as smooth as possible. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our parent-friendly customer service team is always happy to help at [email protected].
About Our Products
What types of products do you offer?
We specialize in adorable and practical fashion essentials for babies and children, including clothing (from body suits to outerwear), accessories, shoes, diaper bags, maternity wear, and seasonal items like swimwear and rain gear. Our carefully curated selection ensures your little one stays stylish and comfortable.
Are your products suitable for sensitive baby skin?
Absolutely! We select materials that are gentle on delicate skin. Most of our clothing items are made from soft, breathable fabrics that are comfortable for all-day wear. Specific fabric information is available on each product page.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. If you don’t receive the email within 10 minutes, please check your spam folder or contact us at [email protected].
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. After dispatch:
- Standard Shipping ($12.95): 10-15 days via DHL or FedEx
- Free Standard Shipping (orders over $50): 15-25 days via EMS
These times may vary slightly depending on your location and customs processing.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas and parts of Asia. All international orders are shipped with our parent-care packaging to ensure items arrive in perfect condition. International customers are responsible for any customs fees or import taxes.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
What if I ordered the wrong size?
We understand how quickly little ones grow! You can return the incorrect size within our 15-day window and place a new order for the correct size. Many of our customers order multiple sizes to ensure the perfect fit and return what doesn’t work – our easy return process makes this simple.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.
Payment Methods
What payment methods do you accept?
We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed to protect your information.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption technology to protect your payment information during transmission. We never store your full credit card details on our servers.
Contact & Support
How can I contact customer service?
Our parent-friendly customer care team is available via email at [email protected]. We typically respond within 24 hours. Please include your order number (if applicable) and detailed questions so we can assist you efficiently.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Still have questions? We’re here to help! Contact our friendly team at [email protected] or visit our website at www.tinytrendsbaby.com for more information about our adorable baby fashion essentials.